Future of Visitor Management: Predictions and Trends for 2024 and Beyond
If we step back in the world of visitor management, it was an era of pen and paper, where filing each visitor’s details for records was a time-consuming and error-prone process. Fast forward to today, visitor management experiences many drastic changes, all thanks to trends and technologies. As visitor management has now become an integral part of our lives we need to embrace VMS with cutting-edge technology and automation to provide a seamless, secure, and efficient experience for both visitors and organizations.
The world of visitor management is prone to evolve and has already taken many steps towards touchless experiences, AI-powered insights, and a seamless blend of the physical and digital worlds. And it does not end here! Let’s explore the further predictions and trends that will help visitor management future to shape 2024 and beyond.
Future of Visitor Management System Market
According to 2022 reports, the market size of VMS was USD 1.4 billion. Moreover, the 12% CAGR (Compound Annual Growth Rate) is estimated to register between 2023 and 2032. The growth of the visitor management market increases because of fraud and unauthorized access.
With the help of VMS, industries like hospitality industries, and schools, can enhance security measures by verifying visitor identities, conducting background checks, and integrating access control systems to detect and prevent fraud related to sensitive information and assets, hence making a modern security infrastructure.
For instance, in June 2023, there were rising concerns over school safety nationwide. District officials initiate security measures across the country which require the adoption of visitor management system technology, forwarding VMS market expansion.
Visitor Management System: Predictions and Trends For 2024
In 2024, visitor management trends are expected to see the integration of advanced tech such as AI, biometrics, and cloud-based solutions. It is predicted that VMS is set to witness sustainable growth of 15.9% from 2024 to 2032. Let’s check out some outstanding trends and updates for Visitor Management in 2024.
Biometric Technology: Face Recognition and Fingerprints
To improve the security and visitor experience biometric technology is ready to be implemented with OneStop visitor management software (gate pass). This modern visitor registration system includes facial recognition and fingerprint scanners to identify and verify the visitor’s identity. This streamlining visitor check-in process offers a high level of security and relatively fast processing time.
This technology is based on unique physical characteristics that are difficult to copy such as fingerprints, facial features, iris patterns, or DNA.
Facial recognition technology allows to capture and analyze facial features from an image or video frame saved on a database to find if the visitor is authorized. It can also alert an unidentified visitor. The advantage of implementing this technology is that it is a fast, hygienic, and touch-free check-in process. Similarly, fingerprint technology is relatively inexpensive, compact, and easy to find an unauthorized visitor, hence improving safety and security.
Mobile Integration For Contactless Check-in
Another one of the crucial visitor management predictions is to include the feature of mobile integration for contactless check-in. This streamlined approach will enable the visitor registration process to be a mobile-based solution where visitors can check in using their smartphone, thus minimizing the need for physical contact and waiting time upon arrival.
The check-in process through mobile integration may include tools like QR codes, NFC (Near Field Communication) technology, or Bluetooth for secure, smooth, and fast processes. Visitors can simply scan the QR code upon their arrival or can enable NFC/Bluetooth technology for contactless check-in.
Artificial Intelligence (AI) and Machine Learning (ML)
To potentially revolutionize the future of the visitor management system, AI and ML are the two most important visitor management trends in 2024. Their role is to offer more advanced analytics, predictive capabilities, and pattern recognition to optimize visitor management processes and increase security. This is how AI and ML can be helpful:
Helps to analyze visitor data more effectively.
- Identify potential security risks by identifying unusual patterns, behaviors, or security threats in real time.
- Predict the visitors’ needs and preferences, tailor notifications, and customize the check-in process.
- Allow organizations to customize their services and facilities.
Cloud-Based Systems
The next important visitor management prediction can be the implementation of cloud-based solutions. This technology held over 60% of the VMS market in 2022, offering greater flexibility, scalability, and ease of integration with other systems, like access control systems (ACS) to provide a comprehensive security solution anywhere with an internet connection, allowing organizations to manage visitors’ data and monitor visitor activities remotely.
Additionally, integrating cloud-based systems with visitor management software offers security features such as encryption, data backup, and regular updates to ensure the protection of visitor-sensitive data. This integration enhances efficiency and streamlines workflows automating real-time updates and reporting.
Hyper-Personalization and Customization
As the need for a visitor management system increases rapidly in growing industries it is important to make VMS that enhance visitor experience. The next one of the most important aspects of visitor management trends is that VMS will imply hyper-personalization and customization for individual needs and preferences.
In other words, OneStop VMS is looking forward to focusing on improving the visitor experience through personalization, customization, and streamlined processes such as personalized visitor badges, personalized greetings based on pre-registration information, tailored visitor notifications, dynamic content on digital displays based on visitor interests.
Although hyper-personalization is still in its early stages in the visitor management software landscape, soon it will be able to anticipate visitor needs and preferences based on past behavior and real-time data. In addition, the visitor management software can recommend relevant people to meet, events to attend, or information resources based on the visitor’s interests and goals offering interactive information.
Increased Focus on Sustainability
As the final trend, visitor management software anticipates a growing focus on sustainability within the visitor management industry, that holds the efforts to reduce waste, energy consumption, and environmental impact by replacing the paper work with digital solutions. These digital operations will make the work more effective and efficient for the visitor experience.
It is important to stay updated with technological advancements and changing business needs is essential to stay competitive in the visitor management industry. So, OneStop VMS will be designed with energy efficiency and by using low-power components to minimize energy consumption.
Conclusion
Visitors management’s future holds many promises. The advancements of the future will be driven by artificial intelligence, seamless integration, and the use of mobile technology more extensively. Streamlining visitor management procedures, enhancing security, enhancing customer experience, and improving overall efficiency are all possible through these innovations.
With OneStop, businesses can stay at the forefront of Visitor Management trends and offer superior visitor experiences to their visitors. By embracing these trends and staying ahead of the curve, businesses can ensure they are not just welcoming visitors, but creating great connections for their brands in the exciting future of visitor management.
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